Zoho CRM Pricing UK 2026: Plans, Costs & Value
Every Zoho CRM plan in GBP, monthly vs annual, the free edition's real limits, the lightweight Bigin option, and whether the Zoho One bundle is the smarter buy.
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Last updated: June 2026 · Written by the CRMReviews team after hands-on testing
Zoho CRM is one of the best-value CRMs on the market: genuinely affordable, with a free edition, low per-user pricing and the option to bundle 40+ apps under Zoho One. But there are six tiers, a meaningful gap between monthly and annual pricing, and a few limits and add-ons worth knowing about. This guide breaks down every plan in GBP, explains what you get at each level, and shows you the smartest way to buy.
Key takeaways
- Zoho CRM has a free edition for up to 3 users, plus paid tiers Standard, Professional, Enterprise and Ultimate.
- On annual billing, roughly £14, £23, £40 and £52 per user / month; monthly billing is noticeably higher.
- The free plan includes 1 GB storage and 5,000 API credits/day - fine to start, limiting at scale.
- Bigin by Zoho is an even cheaper, lightweight CRM (~£7/user) for very small teams.
- The Zoho One bundle (40+ apps for one per-user price) is often better value if you will use several Zoho tools.
- It is among the cheapest serious CRMs - excellent value for small and mid-sized teams.
Zoho CRM pricing at a glance (GBP)
Zoho prices UK customers in GBP. Here are the editions with approximate annual-billing figures; monthly billing costs more per user.
| Plan | Approx GBP / user / mo (annual) | Monthly billing (approx) | Best for |
|---|---|---|---|
| Free | £0 (up to 3 users) | £0 | Very small teams starting out. |
| Standard | ~£14 | ~£20 | Pipelines & basic automation. |
| Professional | ~£23 | ~£35 | Growing teams (most popular). |
| Enterprise | ~£40 | ~£50 | Advanced customisation & AI. |
| Ultimate | ~£52 | Higher | Data-heavy organisations. |
What you get at each tier
Free - £0 (up to 3 users)
Leads, contacts, deals, tasks and basic reporting, with 1 GB of storage and around 5,000 API credits a day. Genuinely usable for a micro business, which is why Zoho features in our best free CRM picks. You will outgrow the storage and automation limits as you scale.
Standard - ~£14/user
Adds scoring rules, workflows, more automation, mass email and better reporting. The entry point for a small team that needs more than the free edition.
Professional - ~£23/user
Zoho's most popular tier: inventory management, validation rules, stronger pipeline tools and process automation (Blueprint). The sweet spot for many growing SMEs.
Enterprise - ~£40/user
Unlocks advanced customisation, the Zia AI assistant, multi-user portals, advanced analytics and higher limits - for teams that need to tailor the CRM heavily.
Ultimate - ~£52/user
The top tier, with the most advanced analytics and the highest limits, aimed at data-heavy organisations.
Don't forget Bigin and Zoho One
Two options sit either side of Zoho CRM and often make more sense:
- Bigin by Zoho (~£7/user): a lightweight, pipeline-focused CRM for very small teams who find full Zoho CRM more than they need.
- Zoho One (per-user bundle): 40+ Zoho apps - CRM, email marketing, help desk, accounting and more - for one per-user price. If you will use several Zoho tools, this is usually far better value than buying them separately.
The costs to watch
- Add-on apps: connecting Zoho Campaigns, Desk or Books adds cost unless you move to Zoho One.
- Storage & API limits: heavy users may need paid top-ups for storage and API credits.
- Per-user scaling: the cost rises with every seat you add.
- Monthly premium: paying monthly rather than annually adds roughly a third.
Is Zoho CRM good value for UK businesses?
Yes. For the money, Zoho is hard to beat - it offers genuine CRM depth at a fraction of the cost of Salesforce or HubSpot Professional. The trade-offs are a slightly busier interface and a learning curve on the higher tiers. If you want marketing and funnels bundled in too, an all-in-one like GoHighLevel is worth comparing. See our full Zoho CRM review and the best CRM software UK guide.
Zoho CRM vs the alternatives
| Factor | Zoho CRM | HubSpot | GoHighLevel |
|---|---|---|---|
| Entry paid price | ~£14/user | ~£18/seat | ~£77 flat |
| Free plan | Yes (3 users) | Yes | No (trial) |
| Marketing bundled | Via Zoho One | Higher tiers | Yes (all-in-one) |
| Pricing model | Per user | Per seat + contact | Flat, unlimited users |
Zoho pricing pros
- Free edition for up to 3 users
- Among the cheapest serious CRMs
- Priced in GBP for the UK
- Zoho One bundle adds huge value
Zoho pricing cons
- Per-user, so scales with team size
- Add-on apps raise the total
- Best prices need annual billing
- No bundled funnel builder
How we assess CRM pricing
We test each platform hands-on and track the real total cost - tiers, add-ons, storage and API limits - shown in GBP and updated regularly. More on the about page.
Frequently asked questions
Is Zoho CRM free?
Yes, Zoho CRM has a free edition for up to 3 users with leads, contacts, deals, basic reporting, 1 GB storage and around 5,000 API credits a day. Paid plans add automation, customisation and AI.
How much is Zoho CRM in the UK?
On annual billing, roughly £14 (Standard), £23 (Professional), £40 (Enterprise) and £52 (Ultimate) per user per month, in GBP. Monthly billing costs around a third more.
What is Bigin by Zoho?
Bigin is Zoho's lightweight, pipeline-focused CRM for very small teams, at around £7 per user per month - cheaper and simpler than full Zoho CRM.
Is Zoho CRM good value?
Very. It offers serious CRM depth at a fraction of the cost of Salesforce or HubSpot Professional, making it one of the best-value options for UK SMEs.
What is Zoho One?
Zoho One is a bundle of 40+ Zoho apps for one per-user price. If you will use several Zoho tools, it is usually far better value than buying them separately.
Want CRM, marketing and funnels in one?
If you would rather have everything bundled at a flat fee, compare GoHighLevel - CRM, email, SMS and funnels together, unlimited users. Try it free for 14 days.
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